Refund Policy

Effective date: August 10, 2026

1. Overview

Xpress Musique sells digital beat packs and physical print-on-demand merchandise through Xpress Beats. This Refund Policy explains when you may request a refund or exchange and when purchases are final.

2. Digital Beat Packs and Downloads

All digital products, including beat packs, sample kits, and download-only content, are non-refundable once access has been granted or files have been downloaded. Because digital goods cannot be returned, a download or license delivery confirms your acceptance of the purchase.

You may request an exception within 14 days if:

The files are corrupted, incomplete, or materially different from the product description, and
You provide proof of the issue and have not used the files in a published project.

Approved digital refunds are issued as store credit or back to the original payment method at our discretion.

3. Physical Merchandise

Merch is produced on demand by our fulfillment partners. Each item is printed or embroidered only after you place an order.

3.1 Order Cancellation

You may request an order cancellation within 2 hours of purchase, before production begins. After production starts, the order cannot be cancelled.

3.2 Defective or Damaged Items

If your item arrives defective, damaged, or significantly different from the product listing, contact us within 14 days of delivery with:

Your order number,
Photos of the item and packaging,
A brief description of the problem.

We will, at our expense, reship the correct item or issue a full refund. We do not require you to return a defective item unless instructed.

3.3 Wrong Size or Buyer’s Remorse

Because items are custom-made, we do not accept returns or exchanges for wrong size, color choice, or change of mind. Please review the size guide on each product page before ordering.

3.4 Lost or Delayed Packages

If a package is lost in transit and tracking shows no delivery, we will reship or refund after the carrier investigation period. Delays due to customs, weather, or carrier issues do not qualify for a refund, but we will help track the shipment.

4. Rewards and Discount Codes

Rewards credits, discount codes, and member benefits have no cash value.
Refunds on orders that used a reward or discount will be issued for the amount actually paid, not the original list price.
Expired or unused rewards are forfeited and cannot be reissued.

5. Fraud and Abuse

We reserve the right to deny refund requests that appear fraudulent, abusive, or intended to circumvent the digital-goods policy. Excessive refund requests may result in account suspension.

6. How to Request a Refund

Email beats@xpressmusique.com with:

Subject line: “Refund Request — Order #[your order number]”
The email address used for the purchase
The item(s) you are requesting a refund for
The reason for the request and any supporting photos

We aim to respond within 3 business days. Approved refunds are processed within 5–10 business days, depending on your payment provider.

7. Shipping Costs

Original shipping costs are non-refundable unless the item was defective or we shipped the wrong product. Return shipping for approved physical returns is covered by us only when we authorize the return.

8. Changes to This Policy

We may update this Refund Policy. The “Effective date” at the top shows the current version. The policy in effect at the time of your purchase applies to that order.

9. Contact Us

For refund questions, contact:

Xpress Musique
Email: beats@xpressmusique.com
Website: https://staging.xtmmusic.com