Shipping & Returns

Effective date: August 10, 2026

1. Shipping

Merch is printed or embroidered on demand and shipped directly from our fulfillment partners. Orders typically enter production within 1–3 business days and ship within 5–10 business days. Delivery times vary by destination.

2. Shipping Rates

Shipping rates are calculated at checkout based on item weight, destination, and carrier. We do not markup shipping costs.

3. Tracking

You will receive a tracking number by email once your order ships. Some international shipments may have limited tracking after they leave the origin country.

4. Customs and Duties

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient and are not included in our shipping or product prices.

5. Returns for Damaged or Defective Items

If your item arrives damaged or defective, email beats@xpressmusique.com within 14 days of delivery with your order number and photos. We will reship or refund at no extra cost.

6. Non-Returnable Items

Because each item is made to order, we do not accept returns for wrong size, change of mind, or color preference. Please review size guides before ordering. Digital beat packs are also non-returnable once downloaded.

7. Lost Packages

If tracking shows no delivery, contact us after the carrier investigation period. We will reship or refund once the loss is confirmed by the carrier.

8. Contact

Xpress Musique
Email: beats@xpressmusique.com
Website: https://staging.xtmmusic.com